Coronavirus Update: We are actively monitoring the status of the Coronavirus situation and the potential impacts to our customers and our business. Our focus is to maintain the reliability of energy supply for the community and ensure our critical operations remain fully operational. Our priority is the health and well-being of our employees, contractors, service providers and customers during these challenging times.

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For more information on Covid-19, visit: https://www.australiangasnetworks.com.au/covid-19

Please note there is no impact to our Faults and Emergency Services. For any gas leaks or emergencies please call 1800 GASLEAK  (1800 427 532)

However we are experiencing some delays for customers contacting our call centre, however we are doing everything possible to accommodate this. You can alternatively email us at agnl@agig.com.au.

Supply Outages:

Australian Gas Networks reports no current supply outages in South Australia. 

To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220. Read more about gas outages, leaks, and emergencies.

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Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001
South Australia
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Terms and conditions

Website terms and conditions

These terms and conditions apply to your use of the Site. By using the Site, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should cease using the Site.

We reserve the right to alter these terms and conditions from time to time. The amendments will take effect immediately upon publication on the Site. Your continued use of the Site after the publication of such amendments will constitute an agreement by you to be bound by the amended terms and conditions.

 

Terminology

In these terms and conditions a reference to: “the Site” is a reference to this website, located at http://www.australiangasnetworks.com.au, as amended or replaced from time to time; and “we”, “us” or “our” is a reference to Australian Gas Networks Limited ACN 078 551 685.

 

Disclaimer

We accept no responsibility for any loss or damage, whether direct or indirect and however caused (including through negligence) that you may suffer in connection with your use of the Site or any linked website. Nor do we accept responsibility for any such loss suffered as a result of your use of or reliance on any information contained on or accessed via the Site. However, this disclaimer does not extend to any liability imposed by law, to the extent that such liability cannot be lawfully limited or excluded.

To the maximum extent permitted by law, we exclude any conditions or warranties that would otherwise be implied into these terms and conditions. Where a condition or warranty cannot by law be excluded, then that condition or warranty will be deemed included in these terms and conditions, but our liability in respect of any breach of that condition or warranty will be limited to the maximum extent permitted by law.

 

Specific warnings

You must ensure that your use of the Site is not illegal or prohibited by laws which apply to you.

We do not warrant or represent that the Site or emails received from us pursuant to the mailing list facility or “Contact Us” facility will be uninterrupted or error free or free of other harmful components. You must take your own precautions to ensure that your access to the Site does not expose you to the risk of any viruses, malicious computer codes or other forms of interference that may damage your computer system. We do not accept any responsibility for any interference or damage to your computer system which arises in connection with your use of the Site or any linked website, or your receipt of emails from us pursuant to the mailing list facility or “Contact Us” facility.

 

Use of information

The information provided on the Site is for preliminary and general information only. We do not warrant that the information contained on the Site is suitable for your intended use, nor do we accept responsibility for loss suffered as a result of reliance by you upon the accuracy or currency of information contained on the Site. In particular, you should not make any investment or commercial decision on the basis of the information contained on the Site. You should obtain independent professional advice and make your own further enquiries before making any investment or commercial decision or taking any further action in any way related to the information contained on the Site.

We are not aware of any inaccuracy in the information contained on the Site. However, we do not warrant the accuracy, adequacy or completeness of such information.
We reserve the right to remove or alter any of the information contained on the Site at any time. However, we do not guarantee the currency of the information contained on the Site, nor do we undertake to keep the Site updated.

 

Copyright

Copyright in the Site, including all text, graphics, logos, icons and software, is owned or licensed by us. Except as permitted by the Copyright Act 1968 (Cth) or other applicable laws, or as authorised by these terms and conditions, you may not:

  1. adapt, reproduce, store, distribute, print, display, reverse-engineer, perform, publish or create derivative works from any part of the Site; or
  2. commercialise any information, products or services obtained from any part of the Site, without our written permission.

You may not place a link from any other website to the Site without our prior written consent.

 

Trademarks

“Australian Gas Networks” logo is a registered trade mark belonging to us.

If you use our trade mark (whether registered or unregistered) in reference to our activities, products or services, you must include a statement attributing that trade mark to us. You must not use our trade mark:

  1. in or as the whole or part of your own trade marks;
  2. in connection with activities, products or services which are not ours;
  3. in a manner which may be confusing, misleading or deceptive; or
  4. in a manner that disparages us or our information, products or services (including the Site).

 

Restricted use

Unless we provide you with our written consent to the contrary, you are provided with access to the Site for your personal use only. You are authorised to print a copy of any information contained on the Site for your personal, non-commercial use, unless such printing is expressly prohibited. You may not on-sell information obtained from the Site.

 

Linked websites

The Site may provide links to other websites. The links are provided for convenience only and we do not warrant that the links remain current or that they are maintained. We accept no responsibility for the content or privacy practices of the linked websites; they are the responsibility of the owners of the linked websites and we have no control over them.

Our links to the linked websites should in no way be construed as an endorsement, approval or recommendation by us of the owners or operators of the linked websites or of the content, products or services contained on or referred to by the linked websites.

 

Third party software

Unless otherwise indicated, software downloads available via links from the Site are third party products. The third party products may be subject to a licence agreement between you and the relevant third party product owner. To the extent permitted by law, we accept no liability in respect of such third party products and give no warranty or endorsement in respect of them.

 

Security of information

You acknowledge that the security of any data transmitted via the internet cannot be guaranteed. We will use our best efforts to protect any information you transmit to us via the Site. However, we do not warrant or guarantee the security of such information. If you transmit information to us via the Site, you do so at your own risk.

 

Interruption or termination of access

Access to the Site may be interrupted or terminated at any time, for any reason whatsoever. These terms and conditions survive interruption or termination of access to the Site.

 

Governing law

These terms and conditions, and your access to the Site, are governed by the laws of South Australia.