Fault
1800 898 220
Coronavirus Update: We are actively monitoring the status of the Coronavirus situation and the potential impacts to our customers and our business. Our focus is to maintain the reliability of energy supply for the community and ensure our critical operations remain fully operational. Our priority is the health and well-being of our employees, contractors, service providers and customers during these challenging times.
Expand MessageFor more information on Covid-19, visit: https://www.australiangasnetworks.com.au/covid-19
Please note there is no impact to our Faults and Emergency Services. For any gas leaks or emergencies please call 1800 GASLEAK (1800 427 532)
However we are experiencing some delays for customers contacting our call centre, however we are doing everything possible to accommodate this. You can alternatively email us at agnl@agig.com.au.
Supply Outages:
Australian Gas Networks reports no current supply outages in South Australia.
To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220. Read more about gas outages, leaks, and emergencies.
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Renewable Gas is either hydrogen or biomethane which are produced, and can be used for heating, with zero additional emissions.
Our hydrogen is separated from water via a process called electrolysis, using renewable electricity, such as solar and wind. Biomethane is captured directly from biomass and organic waste facilities. Hydrogen and biomethane can be blended with natural gas and used in homes or businesses.
Blending renewable gases with natural gas is the first step to a fully decarbonised gas network.
Natural gas is already significantly cleaner than grid electricity and over 6.5 million Australian households love the performance of gas appliances for heating, cooking and hot water. But to help meet Australia’s Energy Challenge, we are leading the transition to renewable gas.
By converting renewable electricity to renewable gas, we can store vast amounts of energy within the gas network for use at anytime, including when the sun is not shining or the wind is not blowing. There is no need to invest billions of dollars in the electricity grid or build massive battery farms, by continuing to use the current gas infrastructure which during winter delivers the same amount of energy as the electricity network.
And of course, customers can continue to choose the gas appliances they love for cooking, hot water and heating because of their performance, control and reliability.
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Natural gas is already significantly cleaner than grid electricity and over 6.5 million Australian households love the performance of gas appliances for heating, cooking and hot water. But to help meet Australia’s energy challenge, we are leading the transition to renewable gas.
By converting renewable electricity to renewable gas, we can store vast amounts of energy within the gas network for use at any time, including when the sun is not shining or the wind is not blowing. There is no need to invest billions of dollars in the electricity grid or build massive battery farms, by continuing to use the current gas infrastructure which during winter delivers the same amount of energy as the electricity network.
And of course, customers can continue to choose the gas appliances they love for cooking, hot water and heating because of their performance, control and reliability.
Reducing emissions in the energy sector presents a number of challenges. Everybody wants cleaner energy that is both reliable and reasonably priced.
Gas already has a much lower carbon intensity than grid electricity, but there is more to do. Gas provides over 40% of household energy and plays a critical role in balancing intermittent renewable electricity sources like wind and solar.
A 100% renewable gas network would continue to support our lifestyles, powering the appliance you love, with the performance and reliability you already know. Plus, it can store energy within the pipeline network equivalent to 6 billion powerwall batteries.
Located at the Tonsley Innovation District, HyP SA is an innovative energy project that will produce renewable hydrogen. A 1.25MW electrolyser will be used to produce renewable hydrogen for blending up to 5% with natural gas. This will be supplied to more than 700 existing homes and businesses in Mitchell Park.
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At HyP Gladstone in central Queensland, we will produce renewable hydrogen, to be blended into the natural gas network at rates of up to 10%, and supplied to more than 770 customers.
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At HyP Gladstone in central Queensland, we will produce renewable hydrogen, to be blended into the natural gas network at rates of up to 10% and supplied to more than 770 customers.
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A joint industry research centre undertaking feasibility studies for extending from 10% hydrogen blends in the gas network to a 100% conversion.
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