Coronavirus Update: We are actively monitoring the status of the Coronavirus situation and the potential impacts to our customers and our business. Our focus is to maintain the reliability of energy supply for the community and ensure our critical operations remain fully operational. Our priority is the health and well-being of our employees, contractors, service providers and customers during these challenging times.

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For more information on Covid-19, visit: https://www.australiangasnetworks.com.au/covid-19

Please note there is no impact to our Faults and Emergency Services. For any gas leaks or emergencies please call 1800 GASLEAK  (1800 427 532)

However we are experiencing some delays for customers contacting our call centre, however we are doing everything possible to accommodate this. You can alternatively email us at agnl@agig.com.au.

Supply Outages:

Australian Gas Networks reports no current supply outages in South Australia. 

To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220. Read more about gas outages, leaks, and emergencies.

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Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001
South Australia
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Where we operate

Where we are

We operate natural gas networks in key population centres in Victoria (mostly Melbourne), South Australia (mostly Adelaide) and Queensland (mostly Brisbane), as well as in smaller centres in New South Wales (Albury, Wagga Wagga) and the Northern Territory (Alice Springs). And we're still expanding. Each year, we invest around $250 million in our networks to reach new areas, improve supply and replace old gas mains.

Major projects currently underway, or planned, are:

South Australia
 Victoria
  • Merrifield (37, 000 homes over 20 years)
  • Heathcote/Wandong Junction
  • Koo Wee Rup
  • Mildura
 Queensland
  • Ripley Valley (50, 000 homes over 20 years)

 

Our networks and assets are operated and maintained by APA Asset Management.

 

- Merrifield (37,000 homes over 20 years)
- Heathcote/Wandong Junction
- Koo Wee Rup
- Mildura

- Merrifield (37,000 homes over 20 years)
- Heathcote/Wandong Junction
- Koo Wee Rup
- Mildura

- Merrifield (37,000 homes over 20 years)
- Heathcote/Wandong Junction
- Koo Wee Rup
- Mildura

- Merrifield (37,000 homes over 20 years)
- Heathcote/Wandong Junction
- Koo Wee Rup
- Mildura

Network statistics

The statistics below help give you a better insight into the scope of our network in each state.

Location Length of Mains (Kms)  Number of consumers  Volume Used (Petajoules) 
Victoria  10, 447 613, 454 51.0
South Australia 7, 950 423, 462 32.1
Queensland 2, 703 92, 852 15.4
New South Wales 1, 842 53, 876 6.3
Northern Territory 39 1, 135 3.4

 

Transmission Pipelines Length (Kms)
TOTAL  1, 124
Victoria  373
South Australia  224
Queensland  284
New South Wales  84
Northern Territory  159

 

Find out if natural gas is available in your area.