Fault
1800 898 220
Coronavirus Update: We are actively monitoring the status of the Coronavirus situation and the potential impacts to our customers and our business. Our focus is to maintain the reliability of energy supply for the community and ensure our critical operations remain fully operational. Our priority is the health and well-being of our employees, contractors, service providers and customers during these challenging times.
Expand MessageFor more information on Covid-19, visit: https://www.australiangasnetworks.com.au/covid-19
Please note there is no impact to our Faults and Emergency Services. For any gas leaks or emergencies please call 1800 GASLEAK (1800 427 532)
However we are experiencing some delays for customers contacting our call centre, however we are doing everything possible to accommodate this. You can alternatively email us at agnl@agig.com.au.
Supply Outages:
Australian Gas Networks reports no current supply outages in South Australia.
To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220. Read more about gas outages, leaks, and emergencies.
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Hydrogen Park Gladstone (HyP Gladstone) continues AGIG’s hydrogen leadership by extending our renewable gas footprint into Queensland and delivering the first whole of gas network decarbonisation project.
Hydrogen Park Gladstone builds on our Hydrogen Park South Australia (HyP SA) facility to deliver additional learnings and lower emissions for customers and the gas sector as a whole.
Supported by the Queensland Government with grant funding of $1.78 million, HyP Gladstone aligns with the State’s Hydrogen Strategy by supporting Gladstone’s vision to be a key hub for Queensland’s domestic and hydrogen export industry, just as it is for natural gas today.
The $4.2 million HyP Gladstone facility will produce renewable hydrogen using water and renewable electricity from the local electricity grid, using a 175kW PEM electrolyser. The renewable hydrogen will be blended with natural gas, at volumes of up to 10% for supply to more than 770 existing customers on Gladstone’s entire gas network.
Beginning production at the end of 2021, HyP Gladstone’s 10% renewable hydrogen blend builds on the 5% supplied to customers from HyP SA and will be the highest volume of hydrogen delivered by an existing gas network. It will also be the first project to supply a renewable hydrogen blend to industrial facilities via the existing gas network. Current work is focused on delivering detailed engineering and design plans as well as stakeholder and customer engagement.