FAQs

Most LPG (liquified petroleum gas) appliances can be converted to run on natural gas. A licenced gas fitter can give you advice on your existing appliances. Please note that flueless heaters are not allowed to be converted to natural gas in Victoria.

You can find out whether a natural gas main passes by your property here or call our Natural Gas Connection Line on 1300 001 001.

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Connection costs vary and some can even be free. Costs depend on several factors, including:

• how close the natural gas main is to the property
• where the gas meter is going to be located

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For more information, send us a message or call our connections team on 1300 001 001.

A natural gas connection involves running an inlet pipe from the gas main in your street to a meter located on your property. An outlet pipe then runs from the meter into your home to connect your appliances to natural gas.

Connection process

You may still be able to connect to natural gas. You can either get in touch with your preferred energy retailer for a mains extension quote or call our Natural Gas Connection Line on 1300 001 001 and we’ll be happy to see how we can help.

If you are looking to connect a property in Victoria, the process is a little different. Before getting in touch with us, you'll need to contact your preferred energy retailer for a mains extension quote.

Search on the Yellow Pages website for stores near you or click here to see our comprehensive list of appliance retailers.

Usually, gas meters are installed in a convenient location at the front boundary of your property to ensure that it can be easily accessed for meter reading purposes. However, the meter location is specific to each property and will be dependent on a number of site factors; for commercial properties, the gas meter location may also be subject to other technical and safety requirements.

When we’ve received your application, we’ll get in touch to talk through your project requirements in detail.

Find out more about the home connection process

Find out more about the commercial connection process

Work involving natural gas appliance installations can only be carried out by a licensed plumber or gas fitter. Work on the natural gas main or meter can only be carried out by the network operator.

You are responsible for the cost of installing the outlet service pipe from the gas meter to the appliances. This connection is commonly known as consumer pipework (or the fitting line) and work must be carried out by a licensed gasfitter.

For any questions relating to your gas bill, you should direct these to your gas retailer (that is, the company who sends you your gas bill). Australian Gas Networks is a gas distributor, not a gas retailer, and does not bill households or businesses.

We prefer to install gas meter protection ourselves, as the installation, technical regulation and timing can be quite involved. Costs to supply and install gas meter protection will be included in our offer to connect.

This will depend on the pressure in the natural gas main that is used to supply your gas. Most network mains that supply a commercial property provide pressure of between 1.1kPa and 2.75kPa, but gas mains with higher pressure may be available in some areas. Please talk through your project requirements with us to determine what pressure is available and appropriate for your project.

Our contractors make every effort to minimise the impact of natural gas installation work. If there is any damage to the pavement or pathway outside your front boundary or in your street, Australian Gas Networks will organise reinstatement works for these areas. However, you (or the landlord) will need to repair any paths and/or driveways disturbed during the connection process.

If you find that you are suddenly without gas, we suggest you check your letterbox (or doorstep, front door) for one of our notification cards. If we have turned off your gas supply for any reason, we will have left you a card to explain why (click here for an example of one of these cards ). If you are not able to find one of our cards, please call our Supply Faults hotline on 1800 898 220 and one of our operators will be able to troubleshoot the cause of your outage with you. This hotline is available 24/7.

We are committed to providing a safe and reliable supply of gas to our customers. Due to our regulatory obligations under the National Measurement Act 1960 (Commonwealth) and state regulations and codes, we are required to carry out meter changes roughly every ten years (depending on the meter type) in order to ensure that meters are accurately registering gas consumption. This work will generally be completed by our network operator APA Group (or by one of their subcontractors) and a letter will be sent to the household in advance. You can verify the content of such letters by calling our Customer Service Team on 1300 001 001 (contact hours: Mon-Fri, 8am-5pm AEST).

In some states, we are also required to test your gas pipes for leaks, at the same time. There is no charge for this service, but if a leak is found, your gas supply will not be reconnected and it will be your responsibility to arrange any repairs.